Cloud-based IVR solutions are revolutionizing the way businesses manage customer interactions.
Through menu choices and pre-recorded messages, interactive voice response (IVR) systems enable businesses to automate conversations with callers. Many sets and equipment had to be installed on-site for traditional IVR systems, but cloud-based IVR, which uses cloud technologies, has many benefits over historical systems. Other companies administer remote servers where cloud-based IVR solutions are housed. This design offers scalability, flexibili...